Service Delivery Manager for our Solution Optimization

We are looking for a Service Delivery Manager who will have an exciting and challenging opportunity to be part of Stibo DX. Stibo DX delivers solutions to the world's largest News and Media companies.
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In Solution Optimization, we value our existing customers and want to ensure they get the best business value for their investments. We have an ongoing dialogue to provide our customers with optimal utilization of their CUE systems and focus on optimizing their business processes through continued upgrades and relevant input on how to implement existing and future features. And, of course, by having a close partnership with all our customers.

Solution Optimization is part of our Professional Services department, and the role will be in Aarhus.

About Stibo DX

Stibo DX is a software company that develops and delivers multichannel content creation and publishing platforms to media and brand publishers.

The company is known for its CUE publishing platforms (CUE Publishing Platform, CUE Digital, and CUE Digital Asset Management), which enable media companies to create and publish content online, on smartphones, on social media, in apps, in print, and much more.

Stibo DX has some of the largest media companies worldwide as customers. From the world's largest media houses and national television companies to large retail chains and B2B companies.

The job as a Service Delivery Manager (SDM)

As a Service Delivery Manager, you will be responsible for deliveries to our existing customers, typically collaborating with our other departments. The service deliveries usually consist of upgrades, service agreements, development tasks, and customer advice. In the role of SDM, you will, i.a., be responsible for:

  • Leading the service delivery on customers, managing conflict, and ensuring the team's processes and tasks are carried out efficiently.
  • Management overall daily volume of requests and ticket management.
  • Proactive follow-up of tasks and focus on ensuring that our customers receive the best service in collaboration with our Customer Success Managers.
  • Participate in creating and maintaining Service Delivery policies and procedures.

That's why we choose you

As a Service Delivery Manager, you can take the lead in service delivery with many stakeholders. You focus on ensuring fast and efficient handling of tasks and have the ability to ensure that processes are improved.

We expect you to:

  • Be committed to delivering customer service excellence and high-quality work.
  • Have a higher education in IT.
  • Have a minimum of 2-3 years of experience in a similar role from an IT company.
  • Maintain an overview in pressured situations.
  • Be a team player with good teamwork skills.
  • Communicate both internally and externally and build relationships with customers.
  • Be good at prioritizing your tasks based on what provides the most value to customers.
  • Have structure and can ensure the development and execution of well-defined processes and methods. Results-oriented, and focuses on plan and details.
  • Communicate clearly and professionally in Danish and English writing and speaking. If you are able to speak and write in German it will be an advantage.
  • Have experience with i.e., Jira as a management tool.

That's why you choose us

It is important to us that you thrive on a good work plan and exciting tasks:

  • Exciting customers and assignments all over the world.
  • A leading company with stable growth and a healthy economy.
  • An organization with a high degree of professionalism.
  • High retention rate of employees.
  • Competitive salary and excellent employment conditions.
  • Good pension scheme incl. Health insurance, great canteen, fitness and wellness, an active employee association group.
  • A large team of talented colleagues around the world.
  • Lots of room to grow and take on more responsibilities.
  • Friendly working environment with highly skilled colleagues.
  • Good physical and social work environment.

You will be referring to our Head of Solution Optimization.

Apply for the position

Does this role sound exciting? - we want to hire for the position as soon as possible, and we, therefore, hold interviews on an ongoing basis.

Apply now on LinkedIn or by sending your CV and application to job@stibodx.com. Applications are processed as they are received until the right candidate is found. 

If you have any questions, please contact Jacob Wulff, Chief Delivery Officer, at jawu@stibodx.com or +45 2814 9351.