Frequently Asked Questions
In the sections below you can find frequently asked questions for our different support areas CUE Documentation, CUE Highways and CUE Global Support.
We are planning an upgrade. Where can I find the correct versions of third-party software?
See Verified Third-party Software and select the version you are interested in.
Where can I find information on the CUE Storyline editor?
This information is available in the CUE User Guide. In this guide, there are sections on digital and print storylines.
Note: the CUE User Guide begins with the Rhodium release.
Are the CUE Print MAN technical pages still on another website?
No, the MAN pages are included in the Documentation portal and are full-text searchable. See CUE Print MAN Pages. Be sure to select the version you are interested in.
Where can I find information that gives an overview of the lifecycle of a specific CUE release?
See Product Lifecycle and select the version you are interested in.
How do I find technical information on how to extend CUE?
The Documentation site supports full-text search so one option is to type a search word or phrase. Hover your cursor in the search bar for tips to narrow a search.
There is a section on extending CUE in the Technical Guides: Extending CUE. Be sure to select the relevant version.
How do I make a new story and add assets?
This Highway exercise will get you started: Regular News Story
How do I write a text and style it?
This Guide exercise will give you a solid overview: Writing Experience
How do I work with multiple publications?
Get a good overview of the functionality with this Guide exercise: Element Inheritance - Sharing Across Storylines
How do I work with various photo formats?
Formats, workflow and involved roles are illustrated here in this Guide exercise: Working with Photos
How do I work with wires from CUE DAM?
Most common routines are shown in this Guide exercise: CUE DAM: Working with Wires
CUE Global Support
I need to escalate a ticket, but I cannot set P0 priority.
Call Support or talk to your CSM. To understand more about priority visit How-to: Understand Priority
I need to provide logs, but I do not know which ones.
Visit How-to: use Logs, your best friends for a better understanding
I need to provide a password to the support engineer, but not in clear text. What should I do?
Use One-Time Secret. Visit How-to: share passwords with Support
Stibo DX customers can expect the same level of support as always. We are taking all necessary measures to ensure the continuity of our business operations.
Despite the disruptions caused by the COVID-19 pandemic, our main focus is to ensure that our customer support and operations are unaffected while ensuring the safety of our employees.
To this effect, we have taken all necessary measures to ensure that our Global Support and Operations organization continues to provide full support 24/7.
In those locations where the COVID-19 situation has led authorities to recommend restrictions on business activities, we have instructed staff to work from home to ensure uninterrupted customer support and operations.
As a result, our Software Development organization will continue to ensure uninterrupted second line support and continuous development of Stibo DX software.
Stibo DX will continue to follow the directions given by local, regional, and national authorities while monitoring the situation closely.
If you have any questions about Stibo DX customer support and operations during the coronavirus/COVID-19 situation, please contact your Stibo DX Customer Service Manager or contact us here.