A new platform implementation, an add-on of new capabilities or an upgrade? This is what it looks like getting started with Cue.
A clear path to success
No matter how far your organization is in its Cue journey, a dedicated Stibo DX team is there to support you and turn transformation into lasting value. Whether it is optimizing a single workflow or reimagining an entire media operating model, the Stibo DX approach stays simple and transparent to you throughout the journey.
Exploration & proposal
Every transformation begins with a focus on gathering insights, through careful listening, workflow mapping, and identification of the factors that drive the greatest impact within your organization.
Every new start, being the beginning of a new customer relation, an implementation of a new part of the Cue platform, or expansion to new brands in a current customer organization, starts with a phase of discovery.
In other words, it starts with defining strategy. The Stibo DX discovery call and hands-on workshops provide a deeper understanding of how your media organization works today, including its editorial workflows, current challenges, and future ambitions.
By aligning early on your current operating model, the implementation stays grounded in real needs and supports long-term success.
Upon the completion of phase one, a milestone is set to meet for strategic alignment, so it is ensured your investment in the Cue media enterprise platform clearly supports the objectives within your business strategy.
Working together, we link your key business objectives to what the Cue platform can unlock. Clarifying priorities, defining success, and shaping outcomes that elevate both newsroom performance and commercial impact.
When the goals are set and the current state of business has been reviewed, the project planning takes form. Based on the discovery call, workshops and strategic alignment, Stibo DX brings recommendations on the implementation to the table.
The recommendations are built on previous success stories from our large Cue community and validated best practices on workflow management from media organizations similar to yours, including data points matched with the intial discovery phase, outlining the potential value of implementing the findings into your future operations.
The insights are meant to guide and support your team in seeing the art of the possible, build confidence and establish a strong foundation for a high-impact transformation.
Some media organizations seek advisory direction before committing to larger changes, like implementing a media enterprise platform. For that purpose, Stibo DX has designed a discovery program, providing an in-depth, objective assessment of your current state of business – without any lock-down on vendor commitments.
During the discovery program, your workflows and technology environment are being analyzed end-to-end. Improvement opportunities are identified, and a business case for changes required to meet your overall strategy is being built.
The program is built as a professional advisory service to the industry, ensuring that you pursue the solution that truly fits your strategy and long-term ambitions.
The outcome may include the Cue media enterprise platform, but might as well include alternative recommendations. The goal is simply to advise, not sell.
Onboarding & implementation
From the moment goals and strategy have been aligned, the process moves with purpose and precision.
Upon the general onboarding, we design and deliver tailored training to match specific roles, responsibilities, and production needs.
Whether you prefer hands-on sessions, role-based modules, or train-the-trainer formats, your team gains the skills they need to work efficiently within the Cue media enterprise platform. All sessions will be documented to ensure easy training moving forward.
Stibo DX ensures transparency through the full implementation journey — from initial setup and configuration to workflow design, testing, and go-live.
The assigned Stibo DX implementation team works with three principles in mind: a smooth transition with minimal disruption, clear communication, and predictable delivery.
After going live with the Cue media enterprise platform, your organization moves into business as usual.
In this phase, all Stibo DX customers receive platform support with a focus on stability, continuity, and service quality.
It allows your business to operate smoothly, while freeing up your internal support resources to focus on strategic initiatives and innovation instead.
The Stibo DX support framework is built on ITIL best practices in incident, problem and change management. The support is structured with a clear direction on how inquiries are handled through 1st, 2nd and 3rd level support teams.
All support is followed up by continuous service reporting and a governance setup that ensures clear and transparent communication between both parties.
Ongoing collaboration & evolution
Implementation is just the start. Stibo DX stays with you to ensure adoption, optimization, and long-term growth.
Our customer success check-ins go far beyond routine updates and are designed as strategic conversations with the realities of modern media organizations in mind.
By combining actionable insights with industry best practices, the meetings aim to help you stay agile, uncover new opportunities, and maximize the value of your current platform investment.
Executing on business strategy is a moving train, and so should your Cue media enterprise platform be, to support your future growth and success.
As a result, Stibo DX encourages continuous strategic alignment with customers, ensuring that our investments reflect the strategic needs of the industry. By aligning closely on strategy, we ensure you benefit from those investments, turning innovation and strategic planning at Stibo DX into measurable impact for your business.
Want to know more about how to get started with the Cue media enterprise platform? Fill out the form, and we will get back to you, to schedule a meeting.